May 11,  2009 (WAM) : Dubai eGovernment (DeG) has recently hosted a special session as part of the 3rd Emirati-American Young Leaders Cultural Exchange Program at its headquarters in the Ruler's Court in Dubai. The event was attended by DeG Director-General H.E. Ahmed Bin Humaidan and DeG CEO Thani Abdulla Al Zaffin. During the session, Bin Humaidan discussed Dubai's pioneering experience in digital transformation, outlining DeG's strategies for enhancing the performance and efficiency of eServices and its methodologies for restructuring and automating government transactions, thereby upgrading its public services.

Bin Humaidan said: "Based on our belief in the role of technology in easing the lives of people, we were keen on developing more than 2,000 online services with the aim of upgrading Dubai's government services in terms of speed and quality of performance. From this perspective, we affirm our constant endeavour to be closely familiarized with our customers' viewpoints, develop our services and adopt means of modern technology in line with their requirements and in support of the eTransformation process in the emirate.

''We hope that the outline we have offered to our American guests will help give them a general idea about the development of eServices in the UAE." The meeting discussed the numerous achievements of the UAE in general and Dubai in particular, specially in fostering economic openness to the global markets as well as adopting the best and latest practices and concepts that support the economic growth in the UAE, including those related to governance and transparency.

The session also threw light on the role of online services in facilitating and upgrading government transactions and procedures to live up to the highest criteria of quality and excellence. The meeting also featured a presentation about the eServices provided by DeG to the different sections of the society, be they nationals, residents, visitors and businesses, as well as the core services oriented to the government departments.

Meanwhile, Thani Abdulla Al Zaffin said: "Dubai eGovernment is at the forefront of the emirate's efforts to establish an integrated knowledge-based economy by upgrading the standard of online services. We are confident that meetings such as these will support our future aspirations for building a generation capable of leading the UAE to new levels of growth and development and consequently carrying on the process of development and excellence." Dubai eGovernment's comprehensive web portal, www.dubai.ae, provides citizens, residents, visitors and businesses access to electronic services which include payment of municipality fees and RTA fines, visa application for relatives, health card renewal, and company registration, among others.